If you feel like you’re constantly banging your head against the wall with your current Managed Service Provider, or MSP, then you need a new IT support company to step in and take the lead. The fear of transitioning from one managed services company to another keeps many business owners from switching, but we at Payneless IT want to show you that the transition can be smooth and the long-term benefits are well worth the effort.
We want you to understand the steps we take to understand your business and to make the transition as simple as possible on your company. Our promise is to fast-track the migration with minimal impact on your business.
What is the Transition Process?
We encourage you to ask our IT support team about the transition process. We find that everything goes best when business owners get involved because we want the transition to be as personalised as possible. Some MSPs use a one-size fits all approach that makes the transition easy on the MSP but difficult on the business. This approach forces you to bend to the IT support’s will and to work according to their needs.
We want you to know that our professional philosophy is about tailoring the transition process to your business. Every organisation is different and requires a custom approach. Payneless IT is dedicated to ensuring the transition wraps around your needs and we’re more than happy to bring the whole team in so that you can meet everyone involved.
Understanding your Business
Any MSP can gather technical data about your company such as the hardware and software used. We go much further than that. We get to the heart of what makes your company tick and what is truly important to your business processes. For example, let’s consider the case of a humble label printer. If your company is in the legal sector, then a label printer malfunctioning is simply annoying. If your business ships goods, then a malfunctioning label printer can result in massive downtime and lost revenue. We separate ourselves from the pack by understanding these essential nuances.
Along with understanding your business, we clearly answer common questions regarding how we react to a technical failure, how customer relations will be impacted and what key business processes influence the MSP transition.
We’re not going to mince words here. Every MSP transition is disruptive. The difference between us and other managed services is that we work with you to make the disruption as minimal as possible. We’re here to build a lasting partnership and that entails crafting a plan around your needs and your schedule.
As experts in the field, we know how long a standard transition takes and can draw up a plan quickly after meeting with your company and understanding your needs. Most MSPs can do this, but we’re not like most other MSPs. We will speak with you about what times are best for the transition so that we don’t get in the way of employees and business processes.
Not only that, but we want to know about your schedule. For example, if you’re planning to have a huge sale or event soon, then we wouldn’t want to interfere with that. When you’re ready, we’ll be ready. Being upfront with us about what your company is planning will ensure the transition is smooth. You worry about your business while we’ll worry about the technical transition and ensuring that everyone is ready.
Speaking of getting everyone ready, the transition doesn’t end with us uploading your files to a database, installing hardware and then leaving your employees to figure everything out. We will train your staff about all the new processes so that they can get back to work with minimal downtime. From accessing and using the new system to understanding all the useful tools and features, your staff with get the grand tour of any new hardware and software that we install.
At Payneless IT, we are dedicated to understanding your business and then tailoring the MSP transition to your exact needs. From the largest business processes to the smallest details, our staff is composed of professional project managers, engineers, process managers and many others who will ensure the transition goes as smoothly as possible.