Is Your Practice’s Healthcare IT Systems Up To Standard?


Quality healthcare in Australia is not determined by just the actual medical attention that you receive. Quality healthcare is an ecosystem that comprises of medical specialists, medical equipment suppliers, government agencies, counsellors, pathology and medical imaging services, GPS, healthcare IT providers, other specialised providers and a lot more. All these entities are what enable a patient to receive efficient medical care.

However, to ensure that all these entities can work seamlessly together, it is crucial that healthcare providers have reliable and sustainable medical Information and Communications Technology (Medical ICT) systems in place. This allows for effective communication channels between the various components that are vital for quality healthcare.

Nonetheless, how can you tell whether your Healthcare IT is up for the task? And if it’s not, what should you do about it?
This post is a guide to the questions you need to ask to determine whether you have quality Medical IT Support.


1. Scalability

Healthcare is advancing at a rapid rate. And in a bid to remain competitive, providers are looking to expand their services or merge with specialist organisations that offer complementary services. Therefore, when looking to keep up with the fast-evolving landscape, it is imperative that you have a scalable and flexible Medical ICT infrastructure that can expand alongside your organization, or shrink if need be when looking to minimise costs. As such, organisations need to consider embracing cloud-based services, as these will help them adapt quickly while saving on considerable infrastructural costs.


2. Security

Healthcare providers gather and store large volumes of sensitive data concerning their patients, employees, suppliers, as well as other medical professionals that they liaise or partner with. Needless to say, ensuring that this data does not fall into the wrong hands is of critical importance especially when you consider the data security regulations that have been implemented recently in Europe and here in Australia.

These regulations come as no surprise after the spike in cyber-attacks costing organisations around the world billions of dollars in damages. A data breach, for example, might see you facing lawsuits from patients and associates whose information was accessed, which will likely cost you millions. Moreover, the costs of mitigating the damage done to your systems and recovering the data will cost you a lot more. This could effectively cripple the organisation.


3. Manageability

With healthcare technology becoming increasingly complex, most providers in Australia today are facing significant challenges with infrastructure management. Our healthcare sector has typically lacked central ICT solutions, and thus, most operators are using disparate and dated healthcare technology. Moreover, a lot of providers have a wide range of staff from multiple demographic and with diverse skillsets. This makes it hard to ensure consistent adoption. Therefore, if providers want to offer their services effectively, they must utilise a singular, streamlined, and unified approach to technology – by having a central solution which provides overarching insight.

Therefore, by signing up for our medical IT support, we will offer you a streamlined and central solution that creates a seamless, reliable, and cost-effective IT environment that is easy to manage and maintain.


4. Is it Consumer-Centric?

If a healthcare provider wants to stay competitive, they must align their needs alongside those under its care. One way of doing this is allowing them access to resources and information they need, whenever they require them. This is especially the case following the CDC’s (Consumer Directed Care) regulations of 2015. The regulations allow the consumer much more control over the type of services and care they have access to, how those packages are delivered, and from whom.

When looking to serve your consumers correctly, it is imperative that you have an efficient healthcare IT infrastructure. When the healthcare provider has quick access to data using the right technology, they will be able to efficiently retrieve all the information that they require to offer faster responses and a level of care that is more detailed. Moreover, they can also make sure that the appropriate stakeholders are involved in specific cases at the correct time. We can help convert your current ICT infrastructure into consumer-centric systems.


5. Is there a Reliable Back-Up and Recovery System?

Downed IT systems could spell disaster for most healthcare organisations. They do not only cause inconvenience but are costly as well. In fact, research shows that for small to mid-sized businesses, an IT downtime could cost as much as $100,000 per hour. Nevertheless, in spite of such startling statistics, the disaster recovery and backup systems that a lot of home care and community health providers rely upon are not up to the task. Changes in the IT environment have ensured that backup and disaster recovery has become more complex than ever before. Therefore, for health organisations to maintain continuity while being ready for any scenario, they must undertake thorough planning and have effective strategies in place to aid them in such situations.

Today, quality health care is not just determined by the expertise of a physician; instead, it encompasses all the processes that are involved from the moment the patient asks for medical assistance, to the moment they check out of the medical centre. This implies that they should have access to services and treatments when they need them, and without delay. However, without proper Healthcare IT infrastructure, coordinating all those processes can become a tall order. Moreover, there are also data regulation guidelines to consider. While you are good at wearing the medical hat, it is imperative that you allow someone with the right skill set to handle your IT affairs. By outsourcing medical IT support, you will not only get a tailored solution that ensures your processes run smoothly, but they will also manage that solution to ensure that your data is backed up and safe from cybercriminals. And thus, even if a disaster occurs, you will be up and running and no time without disruption to your services.


Do you need managed medical IT services? Contact us here, and we will be glad to help.
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